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Personal UX, CX and BX Blog

A personal blog by Jaime Páez covering User Experience (UX), Customer Experience (CX), and Brand Experience (BX).

Category: Data Science

Post-Click Optimization: Engineering the Micro-Moments Between Ad Clicks and Conversions

December 19, 2023 Jaime Páez Conversion Optimization, Data Science, Marketing, UX Innovation

Digital advertising has long focused on the two main phases of user interaction: getting the click and securing the conversion.[…]

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Synthetic Data for UX Research: Using AI-Generated Personas and Data for Usability Testing

November 10, 2022 Jaime Páez AI, Data Science, Emerging Technology, UX Research

In the world of user experience (UX) research, data is king. But what happens when you’re working with limited resources,[…]

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Predictive CX with Digital Twins: Using Customer Behavior Modeling for Preemptive Service Solutions

September 27, 2022 Jaime Páez Customer Experience (CX), Data Science, Digital Twins, Predictive Analytics

In the rapidly evolving landscape of customer experience (CX), predictive technologies are emerging as game-changers. Among these, digital twins stand[…]

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Algorithmic Bias in UX Personalization: How Unintentional Biases in AI Reshape User Experiences

February 26, 2022 Jaime Páez AI, Data Science, Ethical Tech, Personalization

In the age of artificial intelligence (AI), personalisation has become the cornerstone of user experience (UX) design. From tailored product[…]

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